Privacy Policy
Last updated: December 2024
1. Introduction
This Privacy Policy explains how xtrude collects, uses, and protects your personal information. By using our service, you consent to the practices described in this policy.
2. Information We Collect
We collect: (a) Account information: email address and password; (b) Usage data: commands sent to the AI, plugin usage patterns, and error logs; (c) Payment information: processed securely through our payment provider (Lemon Squeezy); (d) Technical data: IP address, device type, and Rhino version.
3. How We Use Your Information
We use your information to: (a) provide and maintain the service; (b) process payments and manage subscriptions; (c) improve our AI models and service quality; (d) send important service updates; (e) respond to support requests; (f) detect and prevent fraud or abuse.
4. Data Sharing
We do not sell your personal information. We may share data with: (a) service providers who assist in operating our service (payment processing, hosting); (b) AI providers for processing your requests; (c) law enforcement when required by law.
5. Data Retention
We retain your account information for as long as your account is active. Usage logs are retained for up to 90 days. After account deletion, we will delete your personal data within 30 days, except where retention is required by law.
6. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to: (a) access your personal data; (b) correct inaccurate data; (c) delete your account and data; (d) export your data; (e) opt out of marketing communications. To exercise these rights, contact us at info@xtrude.ai.
8. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes.
9. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
xtrude is not intended for users under 16 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the service.
12. Contact
For privacy-related questions or to exercise your rights, contact us at info@xtrude.ai.